E-commerce ready.
From Day One.
How Would You Like to Get Started?
Build the Team That Fits
Start with the work your ecommerce business needs help with. Explore what you can delegate, choose the right level of support, and build a team around your operations.
SEE YOUR ESTIMATED COST AS YOU BUILD
Let's Talk About Your
QUADORA Team
Already know you need support? Tell us what you're looking for and we'll help you determine the right staffing setup for your business.
A 30-MINUTE CALL CAN GET YOU STARTED
Find The Right Fit
Choose the level of support that matches how your ecommerce business operates
Find the Support That Fits
L1 — Backend
Ecommerce VA
Reliable behind-the-scenes support for the day-to-day work that keeps your ecommerce store running.
- Product setup, variants, pricing & catalog updates
- Order processing, status updates & exception flagging
- Inventory updates, stock monitoring & SKU maintenance
- Marketplace records, reports & backend data maintenance
BEST FIT FOR
Stores with recurring operational work that needs consistent support but doesn’t require customer interaction.
COVERAGE OPTIONS
Part-time 20 hours/week
Full-time 40 hours/week
L2 — Non-Voice
Ecommerce VA
All L1 backend operations, with the added competency to communicate directly with customers through written channels.
- All L1 Backend Operations work
- Customer email, live chat & marketplace messaging
- Order, shipping, delivery & product inquiries
- Returns, exchanges, cancellations & refund coordination
BEST FIT FOR
Stores that need backend operations support plus customer-facing and B2B non-voice support.
COVERAGE OPTIONS
Part-time 20 hours/week
Full-time 40 hours/week
L3 - Voice
Ecommerce VA
All L1 and L2 capabilities, with the higher English competency required to confidently communicate with customers, businesses and leads by voice.
- All L1 & L2 Ecommerce Support work
- Inbound & outbound customer calls
- Business, vendor & partner communication
- Lead qualification, follow-ups & appointment setting
BEST FIT FOR
Stores that need a VA who can work across ecommerce operations and confidently represent the business in voice conversations.
COVERAGE OPTIONS
Part-time 20 hours/week
Full-time 40 hours/week
VA Team Lead
Dedicated oversight for ecommerce teams that need consistent leadership, quality control and day-to-day coordination.
- Daily workload, priorities & team coordination
- Quality checks, KPI monitoring & performance reporting
- Agent coaching, feedback & process adherence
- Escalation handling & client coordination
BEST FIT FOR
Agencies with multiple VAs or support functions that need a designated lead to coordinate the team and take ownership of day-to-day execution.
TYPICAL COVERAGE
Full-time 40 hours/week · Dedicated Resource
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